Refund policy

We're a small shop and we want you happy with your parts. Here's how returns work.

Rails and mechanical parts (stock colors)

• You can return unused, uninstalled items in original condition within 30 days of delivery.
• Email matt@matixbuilt.com with your order number before sending anything back.
• Return shipping is paid by the buyer unless we made a mistake.
• Refunds go back to your original payment method within about 5 business days of the return arriving.

Custom-color and batch orders

• Rails are made in batches (about 5 weeks machining plus 1 week anodizing). You can cancel for a full refund until the batch's custom-color cutoff (day 35).
• After the cutoff, custom-color orders are made to order and can't be cancelled or returned, except for defects.

Electrical components: all sales final

• Because electrical parts can be damaged by wiring errors, shorts or installation, all electrical component sales are final once shipped.
• If an electrical part arrives dead or defective, contact us within 14 days of delivery and we'll test, repair or replace it.

Pre-orders

• Pre-orders can be cancelled for a full refund any time before they ship.
• Ship dates are estimates. We'll email you if a date slips.

Damaged or wrong items

• Every order ships fully insured against loss and damage at no extra charge.
• If something arrives damaged, email matt@matixbuilt.com within 7 days of delivery with photos of the item, the box and the shipping label. Please keep the packaging until the claim is settled; the insurer may ask for it.
• Once the claim is approved we'll send a replacement or a refund, whichever you prefer.

Clearance and discontinued items are final sale.